FAQs

AAC FAQ’s

 

When?

Wednesday 27 March 2019, 08:30 – 17:45 & Thursday 28 March 2019, 08:30 – 17:30 (Gala Dinner will take place on Thursday, 28 March from 19:15)

 

Where?

The ICC Birmingham, Broad Street, Birmingham B1 2EA – click here for map and additional travel details. Finding the ICC couldn’t be easier. If you choose to drive, and park at the Barclaycard Arena it is a short walk along the canal to the Brindley place side entrance to the ICC. If arriving by train you can enjoy a short ten-minute walk from Birmingham New Street station. Please head to the Travel section on our event website for more information on how to get there: http://feweekaac.com/travel-information/

 

What are my transport/parking options getting to the event?

Please head to the Travel section on our event website for more information: http://feweekaac.com/travel-information/. We are delighted to offer delegates a 25% discount on Virgin train travel to the conference when booking an advanced fare. To receive the discount, please book your journey via this booking link. Please note you must show confirmation of conference attendance to receive the discount.

 

How do I exhibit at this year’s conference?

For enquiries about exhibiting at AAC 2018, please email aac@feweek.co.uk or telephone on 020 3740 1577. You can also find further information about sponsorship and exhibiting opportunities here: http://feweekaac.com/sponsorship/

 

How do I purchase my ticket for the conference?

Purchase your ticket at the Registration page on our event website: http://feweekaac.com/registration/.

 

How much does it cost to attend?

The conference runs over two days and the cost of your ticket is dependent upon how many days you will be attending. You can purchase a Full conference ticket for both days or a single day ticket to attend one day. Registration is now open and we have Launch offer prices available until the end of 31/10/2018. Ticket prices will then switch to ‘Super Early Bird Rates’ until 31/11/2018. Ticket prices will then switch to ‘Early Bird Rates’ until 01/02/2019 when the standard ticket prices will come into effect.

 

This year we are offering generous discounts for bookings of 2 or more of the same ticket type. This will automatically be applied to your booking through our online system. To view our full ticket price list please click here.  Please get in touch if you would like to request a custom group booking by emailing aac@feweek.co.uk or calling into the office on 020 8123 4778.

 

Can I attend the exhibition area for free?

Our free to attend exhibition programme being held on Day Two only, Thursday 28 March, is ideal for colleagues in your organisation who would like to meet suppliers in this sector. Our free seminar programme will also provide an opportunity for these free attendees to learn about services on offer from suppliers, the basics of apprenticeship policy and opportunities for the future. Registration for exhibition only tickets will open in early 2019. Exhibition only tickets do not include access to conference content or food and refreshments.

 

 

Is lunch/ dinner included?

Lunch and refreshments are included for each day of your ticket. Lunch is not provided for AAC exhibition only attendees. For these attendees, refreshments and lunch options will be available for purchase on the day. Please note, tickets do not include a ticket to the AAC and AELP Awards Gala Dinner evening on Wednesday 27 March, and must be purchased separately.

 

Where can I contact the organiser with any questions?

Please send your questions over to aac@feweek.co.uk or call into the office on 020 8123 4778.

 

How can I pay by invoice?

After completing the registration pages, you will be given the option to Pay by Invoice or Card Payment. Upon selecting to Pay by Invoice, an invoice will be issued to you in respect of the conference fee (plus VAT) within 5 working days. Payment must be received no later than 30 days after the date of the invoice.

If you need us to quote a Purchase Order number on the invoice, there is a PO number field within the registration website. Alternatively, please email your purchase order number to finance@lsect.com.

 

Where do I put my discount code?

The discount code box is on the Payment screen of the registration process. Discounts cannot be stacked and additional discount codes will not work in combination with Group discounts.

 

Can I change days?

You can change your attendance to a different day via the Modify Registration link within your confirmation email or by letting the team know at aac@feweek.co.uk. The last date for making ticket amendments will be Wednesday 13 March 2019. After this date, we will be unable to accept any amendments and there will be no further refunds or credit notes.

 

Can I substitute my ticket to a friend or colleague?

Substitutions of delegates may be accepted, via the Modify Registration link within your confirmation email or by letting the team know at aac@feweek.co.uk. The last date for making substitutions will be a week prior to the event, Wednesday 20 March 2019.

Please note, a full conference ticket cannot be shared by more than one person, and so you must purchase separate tickets for each delegate.

 

Can I update my registration information?

Yes, you are able to amend all of the booking information via the Modify Registration link within your confirmation email or by letting the team know at aac@feweek.co.uk. Please note the last date for making substitutions will be a week prior to the event, Wednesday 20 March 2019. After this date we cannot guarantee that delegate badges and lists include your updated information.

 

Do I have to bring my printed ticket to the event?

It is recommended that you bring along your printed ticket or have access via a smart device for a speedy smooth registration process.

 

How do I cancel my tickets?

If you wish to cancel your attendance at the event you must do so via the Modify Registration link within your confirmation email or by letting the team know at aac@feweek.co.uk. The last date for making ticket cancellations will be Wednesday 13 March 2019. After this date, we will be unable to accept any amendments and there will be no further refunds or credit notes.

 

What is the refund policy?

The last date for making ticket cancellations will be Wednesday 13 March 2019. After this date, we will be unable to accept any amendments and there will be no further refunds or credit notes.