FAQs

YOUR QUESTIONS ANSWERED FOR THE NATIONAL CONFERENCE FOR EMPLOYERS AND APPRENTICESHIP PROVIDERS

When?

Wednesday 22 March 2017, 08:30 – 17:40 Thursday 23 March 2017, 08:30 – 17:40 Friday 24 March 2017, 08:30 – 14:30

Where?

The ICC Birmingham, Broad Street, Birmingham B1 2EA – click here for map and additional travel details. Finding the ICC couldn’t be easier. If you choose to drive, and park at the Barclaycard Arena it is a short walk along the canal to the Brindleyplace side entrance to the ICC. If arriving by train you can enjoy a short ten minute walk from Birmingham New Street station.

Please head to the Travel section on our event website for more information on how to get there: http://feweekaac.com/travel-information/

How much does it cost?

The conference runs over three days and the cost of your ticket is dependent upon how many days you will be attending. Full conference tickets include a complementary gala dinner ticket. You can also purchase tickets for one or two days.

Registration is now open and we have Super Early prices available until 31/10/2016.

How do I purchase my ticket for the conference?

Purchase your ticket at the Registration page on our event website: http://feweekaac.com/registration/

If you are making a booking for a group of more than 5 delegates, please email aac@feweek.co.uk with the number of delegates or telephone 02081234778 and we can issue a promotional discount code for your booking.

How do I exhibit at this year’s conference?

For enquiries about exhibiting at AAC 2017, please email exhibiting@feweek.co.uk or telephone on 020 3432 1394. You can also find further information about sponsorship and exhbiting opportunities here: http://feweekaac.com/sponsorship/

What are my transport/parking options getting to the event?

Please head to the Travel section on our event website for more information: http://feweekaac.com/travel-information/

We are delighted to offer delegates a 25% discount on Virgin train travel to the conference when booking an advanced fare. To receive the discount, please book your journey via the booking link. Please note you must show confirmation of conference attendance to receive the discount.

What are the recommended hotels in the area?

Please head to the Accommodation section on our event website for more information and how to book the recommended hotels in the area: http://feweekaac.com/accommodation/

Please note accommodation is not included in the cost of a ticket.

Is lunch included?

Yes, lunch and refreshments are included for each day of your ticket.

Where can I contact the organiser with any questions?

Please send your questions over to aac@feweek.co.uk or call into the office on 020 8123 4778.

How can I pay by invoice?

Once you have selected how many tickets you would like, you will be asked to enter all delegate information. On this page will be a section named Payment Method where you can select to pay by invoice. Please ensure that you include your finance team’s postal address: Eventbrite automatically generates a proforma invoice, but the tax invoice will be sent from our finance team, by post, and will be emailed to you separately. If your finance team needs to have a Purchase Order number on the invoice, there is a box to include the PO number when you are placing your order. Alternatively, you email your purchase order number to finance@lsect.com

Where do I put my promotional code?

The promotional code box is on the initial screen where you are asked to select quantity of tickets. Click on the writing ‘Enter promotional code’ and a box will appear ready for you to enter your code.

Is my registration/ticket transferrable?

You can transfer your attendance to a different day. See below for Can I change days?

A full conference ticket cannot be shared by more than one person: Please purchase separate tickets for each delegate for the different days. You can transfer your full ticket to a colleague up to 21 days before the event ie until 5pm on 28th February 2017.

To transfer the ticket you just change the attendee details:

  • Log into your Eventbrite account https://www.eventbrite.co.uk
  •  If you have not used Eventbrite before, click on “log in” and then select “reset password” and follow the process to reset your password, so that you can log in to Eventbrite
  • Select “Your Tickets” – On the right hand side of the screen you can select “edit”
  • Change the ticket attendee details and then save.

Can I change days?

We do allow ticket transfers between the three days of the AAC. You can change your tickets up to 21 days before the event ie until 5pm on 28th February 2017. Please note that extra costs may apply. Please follow the below link to learn how to update your registration information: https://www.eventbrite.com/support/articles/en_US/How_To/how-to-transfer-to-a-different-event-or-ticket-type?lg=en_US

Can I update my registration information?

Yes, you are able to amend all of the booking information including the name of the attendee. Please follow the below link to learn how to update your registration information: https://www.eventbrite.com/support/articles/en_US/How_To/how-to-update-your-ticket-registration-information?lg=en_US

Do I have to bring my printed ticket to the event?

It is recommended that you bring along your printed ticket or have access via a smart device for a speedy smooth registration process.

What is the refund policy?

If you cancel your booking one month or more before the event, the full price of the ticket will be refunded to you i.e. if you cancel before midnight on 21st February 2017, a full refund will be issued. If you cancel within one month of the event, then there will be no refund and 100% of the ticket price must be paid.

How do I cancel my tickets?

If you wish to cancel your attendance at the event you must do so by via the online registration website: – Log into your Eventbrite account https://www.eventbrite.co.uk – If you have not used Eventbrite before, click on “log in” and then select “reset password” and follow the process to reset your password, so that you can log in to Eventbrite – Select “Your Tickets” – Click on the ticket that you would like to cancel and select “request a refund” – If you paid for your tickets by credit card, then the refund is automatically refunded to your card – If you requested to pay by invoice, then a credit note will be sent to your finance team to set against the invoice. Please note that you cannot cancel your tickets within one month of the event i.e. after 6pm on 21st February 2017. The name on the registration/ticket doesn’t match the attendee. Is that okay? It is important that you update your registration with the correct name to allow a smooth registration process. You are able to do this online or by contacting us at aac@feweek.co.uk or 020 8123 4778. https://www.eventbrite.com/support/articles/en_US/How_To/how-to-update-your-ticket-registration-information?lg=en_USI